Entering the wrong password multiple times triggers 123 casino's security system to temporarily lock your account — this is completely normal and is done to protect you.
Do this first: Wait 30 minutes. In many cases the lock will lift automatically after a set period. Then try logging in again with the correct password.
Forgot your password: Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address — you'll receive an OTP or a reset link. Use it to set a new password.
If the lock won't open: Email us directly at support@123casino.site or reach out via live chat. After verifying your identity, our support team will unlock your account. Having the name and phone number used during registration on hand will speed up the process.
To avoid this issue in the future, enable two-factor authentication (2FA) in your account settings and keep your password saved somewhere safe.
Deposits at 123 casino are generally processed very quickly — timing varies slightly depending on the method:
- bKash & Nagad: Your balance is usually updated within 2–5 minutes. In some cases it may take up to 15 minutes.
- Rocket: 5–15 minutes.
- Bank Transfer: 30 minutes to 2 hours — may take longer during peak banking periods.
If your balance hasn't arrived, try the following:
- Check the transaction status in your bKash/Nagad app to confirm whether the transaction was successful.
- Make a note of your transaction ID (TrxID).
- Try logging out and back in — your balance often updates once the page refreshes.
- If it still hasn't arrived, contact support with your transaction ID. Most issues are resolved within 30 minutes.
Don't send the same deposit twice — both transactions may be deducted. Send once, then wait or contact support.
123 casino's VIP program has multiple tiers, determined by a member's betting volume and activity — Silver, Gold, Platinum, and Diamond. Each tier comes with its own set of benefits:
Silver tier: Regular reload bonuses, a special birthday gift, and priority live chat support.
Gold tier: Higher cashback rates, faster withdrawals, early access to exclusive promotions, and a dedicated account manager.
Platinum & Diamond: Maximum cashback, a dedicated VIP manager, invitations to exclusive tournaments, higher withdrawal limits, and special gifts on select occasions.
There's no separate application to move up the VIP tiers — points accumulate through regular betting and deposits, and upgrades happen automatically. You can view your current VIP level and points on your account dashboard.
123 casino offers multiple options to temporarily or permanently close your account — all part of its responsible gaming features.
Cooling-Off Period: Log in → Account Settings → Responsible Gaming → "Break." Choose a period from 24 hours up to 30 days. During this time, deposits and betting will be disabled, but you can still withdraw your existing balance.
Self-Exclusion: Follow the same path and select "Self-Exclusion." You can choose to block your account for 1 week, 1 month, 6 months, or permanently. Once self-exclusion is active, it does not lift automatically when the period ends — you will need to submit a request yourself.
Permanently closing your account: Email support@123casino.site and submit a request to close your account. Once your identity is verified, the account will be permanently closed. You'll have the opportunity to withdraw your remaining balance before closure.
If you have trouble accessing settings, reach out via live chat and the support team will assist you right away.
Here are the payment limits at 123 casino:
Deposit:
- Minimum Deposit: ৳300
- Maximum single deposit: varies by payment method — bKash generally allows up to ৳30,000 per transaction.
Withdrawal:
- Minimum withdrawal: ৳300
- Daily maximum: up to ৳50,000 for standard members. VIP members have higher limits.
First deposit: A minimum deposit of ৳300 on your first deposit as a new member may qualify you for a welcome bonus — check the bonus page for current terms and conditions.
If your account isn't verified at the time of withdrawal, you may need to submit your NID to withdraw larger amounts. Completing this process in advance saves you the hassle later.
In the Live Casino section at 123 casino, you can play against real dealers in real time — think of it as a live stream, except you're placing actual bets.
How to access Live Casino: Log in → select "Live Casino" from the menu → you'll see the game lobby. Each table displays its minimum bet amount.
Best games for beginners:
- Baccarat: The simplest option — just bet on Player or Banker. The rules take less than 5 minutes to learn and it's the most popular choice among Bangladeshi members.
- Roulette: Bet on numbers or colors on a spinning wheel — simple and fun.
- Blackjack: Requires a bit of strategy, but the rules are simple.
Tips: Start at a minimum-bet table (usually from ৳50–৳100). You can chat with the dealer directly via the chat option. It works fully on mobile — though a stable connection makes for a better experience.
123 casino occasionally hosts tournaments and leaderboard competitions — participating gives you the chance to win extra prizes on top of your regular winnings.
Participation Rules:
- Check the latest promotions page or bonuses page for information on active tournaments.
- You need to participate in the specified game or betting section within the designated time period.
- Most tournaments require no separate registration — simply place bets on the designated game and your name will automatically appear on the leaderboard.
Prize Distribution: Top-ranked players on the leaderboard at the end of the tournament receive prizes. Rewards — typically cash bonuses, free-bet credits, or special vouchers — are credited directly to your account with no separate claim required.
A few important things to note: Each tournament has its own rules — minimum bet amounts, time limits, and eligible games may vary. Read the tournament terms carefully before joining. Find details on the latest active tournaments on the promotions page.